I am an advocate of being an "Actor" in your job as a customer service rep. Please do not mistake being an actor with being a robot. With removing yourself so entirely from the process that you cannot feel that there is another human being who is interacting with you.
A Robot is merely responding to input.
An actor can be empathetic, sympathetic, energetic and intuitively active.
A robot cannot display emotion, have empathy and is only active if the correct and specific input is provided.
A robot can only follow the protocol that has been programmed into them.
An actor can enjoy themselves when playing the role.
A Robot has no ability to enjoy and is only numbly processing input.
Work is a huge part of your life. Do not waste it by refusing to be human during your work hours.
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