It used to be just call centers, now with all the new communication tools, we are "Contact Centers". No matter how many new ways we have to communicate, we still have a hard job. Communicating a positive message on a topic we don't control to an audience that may be angry, happy, confused or sad. It is a never ending, and ever intriguing challenge.
This blog is about how to manage the contact. Getting the skills right. Tips for keeping sane, Funny thoughts, and Daily Ideas.
Please feel free to comment. A thoughtful conversation is always welcome.
Monday, March 22, 2010
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